Warranty for Lada Vesta, Granta, Largus, X-Ray, Vesta SV: how many years is the service and repair period for cars at an official dealer, what are the conditions?

Episodes when the dealer rejects your request to make repairs under warranty or take the car back are extremely varied. They may depend on any flaws or damages, prevailing circumstances and other situations. Moreover, almost all such facts are subject to regulation by a number of legislative acts.

Direct warranty obligations of the manufacturer and seller to the buyer are regulated by the text of the Law of the Russian Federation “On the Protection of Consumer Rights”. In addition, the Civil Code of the Russian Federation can serve as an additional source of “search for the truth.”

We purchase a car by paying the selling party in cash. Most often, the selling party is a legal entity. Thus, the effect of both of the above-mentioned legislative acts extends to the relationships arising during the purchase. In addition, the law of the Russian Federation is known for its loyal attitude towards consumers.

If you have received a refusal of warranty claims from an official supplier, you should refer to a number of articles of the above-mentioned legislative acts. First of all, let's discuss the most common episodes of non-compliance with the law by car sellers.

The seller explains his actions by the facts of your failure to show up for vehicle maintenance at the service center;
The seller explains his actions, indicating that the buyer is at fault;

In this case, the dealer’s actions are legal, because the text of the service book or the machine’s operating manual speaks of our obligation to regularly undergo maintenance of the machine. Only in this case the supplier and manufacturer provide a guarantee for the correct operation of all vehicle mechanisms without exception. For example, if you ignore the requirements for regular oil changes, then with high mileage, the engine elements will undergo significant wear, and it will soon fail. Thus, this condition set by the seller is logical and justified.

Note! You cannot be forced to carry out maintenance at the supplier's service center. Moreover, dealer prices for maintenance usually vary greatly upward. No one disputes that undergoing maintenance from an official seller has a number of advantages. But we won’t dwell on this, because everyone knows about them. Please note that the obligation to undergo maintenance does not mean the need to do it at the dealer's showroom . You are free to go to any service center and change the oil, all filters, spark plugs, and the like. What can I say - if you have experience, you can do it all with your own hands.

It is worth knowing that neither the manufacturer nor the supplier has the right to make it a condition of warranty service that the vehicle must be serviced in the showroom of an official seller.

Situations in which the supplier refuses, claiming that the breakdown of the vehicle was caused by maintenance performed by someone other than the official seller. A third-party technician allowed the filling of counterfeit oil, or did not comply with the technological specifications of performing any work. This is not an easy situation at all. It is worth dwelling on this issue in more detail.

Why is such a refusal illegal? After all, we are not obliged to go to the official dealer showroom for maintenance. It is prohibited by Art. 16 clause 2 of the Federal Law “On Protection of Consumer Rights”.

Namely, it is prohibited to condition the purchase of one product or service on the mandatory purchase of other products or services.

Losses that were caused to the buyer due to non-compliance with his rights to make an independent decision on the purchase of products or services are subject to compensation by the selling party in full.

It is prohibited to impose a condition on the fulfillment of the buyer’s requirements made during the established warranty period in the form of other nuances that have no connection with the identified defects of the products or services.

Whatever decision the seller makes, you must receive a written refusal from him in order to proceed further. Obtaining such a document is possible only after sending a request to the dealer (also in writing). Let's talk about this further.

How long is the service period and what are the conditions for Granta, Vesta, Largus and X-Ray?

Vesta and Vesta SW (Vesta SV).
Granta.
Largus.
X-Ray.

For any of these models, the official dealer establishes a warranty period of 3 years or 100,000 km. Thus, if a driver drives a Lada for more than 100 thousand km, the car is automatically removed from warranty. If the car or any of its components fails, then all the rights that the consumer has are regulated by Art. 18 of the Law “On Protection of Consumer Rights”.

The official dealer also made an exception - body parts have a different warranty period, which lasts 6 years. This only applies to those elements that have been subject to corrosion. In this case, the dealer replaces the spare parts with new ones. It should be noted that if the owner of the car for any reason missed a timely inspection of the car, the schedule of which is indicated in the “Service Book”, the car is removed from this warranty.

Reference. During the first year of operation of a Lada car, an inspection of the condition of the paintwork and anti-corrosion coating is carried out no later than the completion of the measures for the first maintenance coupon.

It is worth considering that the body warranty only covers rust through and cannot be applied to any other problems with the vehicle.

Often dealerships don't talk about the warranty conditions available. Accordingly, the owner does not know that it is necessary to bring the car to the dealer on schedule to check its paintwork. Therefore, many centers refuse to provide new spare parts because they consider the warranty invalid.

The warranty period begins immediately after the owner picks up the car from the dealership.

The manufacturer's warranty is valid only with scheduled mandatory maintenance at an authorized dealer. Elimination of malfunctions that occurred due to the manufacturer’s error or negligence are carried out at his expense. All work related to paintwork, which is carried out using technical service coupons, is paid by the owner of the car.

In addition, at the consumer’s expense, diagnostics are carried out, carried out on their own initiative and not related to the elimination of malfunctions that arose due to errors or negligence of the manufacturer during the warranty period, various independent modifications, adjustments, exposure to various factors, including:

cleaning the fuel line;
changing wheel alignment;
engine tuning;
computer firmware;
inspection and modification of brakes and clutch.

establishes a warranty for consumable items:

Support bearings - 1 year or 35,000 km.
Battery - 2 years.
Shock absorbers and struts - 2 years or 40,000 km.
Clutch disc and release bearing - 3 years or 30,000 km. mileage
Drive - 3 years or 50,000 km. mileage

Important! The warranty period ends when one of the above parameters occurs earlier.
Thus, the consumer will not be able to replace shock absorbers and struts under warranty if more than 2 years have passed, despite the fact that the total mileage of the car may be 25,000 kilometers.

In addition, Lada has prescribed the service life of vehicles. From the data it can be understood that the service life of all models except Largus is 8 years or 120 thousand km. Largus has slightly different data - 10 years or 160 thousand km.

You may be interested in learning about the conditions, terms and procedure for repairing KIA and BMW cars, as well as how an extended warranty is provided for Nokian tires.

Until 2022

Until 01/01/2017 (from this date the regulatory framework of the issue has changed)

The 3rd depreciation group of fixed assets includes (useful life over 3 and up to 5 years, Classification of fixed assets included in depreciation groups):

Passenger cars (OKOF code 15 3410010, except 15 3410114, 15 3410130 – 15 3410141).

Thus, in general, a passenger car belongs to the 3rd depreciation group.

The exceptions are:

Small class passenger cars for disabled people (OKOF code 15 3410114) - such cars belong to the 4th depreciation group (property with a useful life of over 5 years up to 7 years inclusive).

Large class passenger cars (with an engine displacement of over 3.5 liters) - (OKOF code 15 3410130) - such cars belong to the 5th depreciation group (property with a useful life of over 7 years to 10 years inclusive).

Large class passenger cars for individual and official use - (OKOF code 15 3410131) - belong to the 5th depreciation group (property with a useful life of over 7 years up to 10 years inclusive).

High-end passenger cars - (OKOF code 15 3410140) - belong to the 5th depreciation group (property with a useful life of over 7 years up to 10 years inclusive).

High-end passenger cars for official use - (OKOF code 15 3410141) - belong to the 5th depreciation group (property with a useful life of over 7 years up to 10 years inclusive).

Categories:

Depreciation group

The main thing

In what cases is warranty service terminated?

There are a number of errors due to which vehicles are automatically removed from warranty.

Repair not from an authorized dealer

No automobile manufacturer will be held responsible for a car that was not repaired using factory technology and using unknown equipment.

The owner whose car is under warranty service must not:

Perform servicing of parts or repair of any breakdowns not at an authorized dealer, but at any other station.
Fix problems yourself, even if there was no other option.
Purchase spare parts and consumables of unofficial origin.
Buy spare parts or consumables not from a dealer, but from any other place.

Lack of marks on completion of scheduled maintenance

As mentioned earlier, this item removes the warranty from Lada cars. This can happen if:

The owner of the car is overdue for scheduled maintenance.
Exceeding the permissible mileage.
The “Service Book” or “Warranty Card” has been lost.
Performed vehicle inspection or repair work independently.
The dealer forgot to affix a stamp indicating that the vehicle had undergone a scheduled technical inspection. But, in this case, the consumer has the right to complain to the court under Part 3 of Art. 20 of the Law “On Protection of Consumer Rights”.

Operating a vehicle not in accordance with the manufacturer's instructions

This is a very common reason for dealer refusal of warranty service. He can prove that the driver operated the car incorrectly. What arguments can the dealer give:

On a robotic gearbox, when stopping, the driver moved the gearshift lever to the neutral position, which caused the box to break.
During parking, the owner of a car with a manual transmission put the car in gear to lock it in a stationary position, but had to use the handbrake.
If any error was detected, the driver did not comply with the instructions and did not visually inspect the car, thereby recording a breakdown.
Improper operation of a gasoline engine in winter. Insufficient warming up caused engine failure.

Attention! In addition, if the car breaks down as a result of an accident, the official dealer is not obliged to repair the car under warranty.

Any changes to technical specifications

This applies to absolutely any changes that do not coincide with the technical documentation of the machine. Common reasons for losing a car warranty:

Any change to the standard music system.
Purchase and installation of wheels of larger diameter.
Computer firmware to increase power.
Installing a different gearbox, a different battery, or even replacing the lamps in the headlights with, say, LED.

Installation of additional equipment or its installation not at Lada

The Lada company allows you to install some additional equipment in its own centers, for example, gas equipment or elements for manual control of cars. In addition, the manufacturer also provides a warranty on the operation of these devices. But, if the listed equipment was installed in other places, then the dealer has the right to remove the car from warranty. In addition, it is unacceptable:

Change the suspension through additions.
Supplement the machine with additional relays or control units.
Supplement the car with decorative parts (glue it in film, tint or paint headlights, change the muffler tip, etc.).

The device of the hub on the Lada Grant

Front

rounded fist;
external and internal dirt-reflective metal rings;
front roller bearings;
hub;
washer;
hub nut;
retaining ring, plug.

Rear hub device

hub mechanism axis;
metal ball bearing;
mud ring;
retaining ring;
washer;
screw;
sealing ring;
rubber boot;
hub cover.

Resource for replacing hub mechanism elements

The average service life of wheel joints is 80 – 85 thousand km. The indicator is average, as it depends on the following factors:

quality of workmanship of the part;
frequency of operation of the technical device;
driving style;
quality of road surface;
aggressive environment;
high operating temperatures;
compliance with technical inspection intervals.

Signs that a hub needs to be replaced

the appearance of uncharacteristic noise during wheel rotation;
wheel runout in the steering column;
vibrations at different speeds. Sometimes there is vibration at a certain speed;
metallic grinding noise as the wheel rotates;
front wheel hub play.

Warranty repair of Lada cars

If the breakdown occurs while driving, then the first thing you need to do is stop, turn off the car and visually inspect it to identify the cause. The best solution would be to evacuate the car directly to the dealership so that its employees do not have any unnecessary questions or complaints.
But the Lada dealership organizes a number of events aimed at correcting problems that have arisen right at the scene of the incident or to evacuate the car directly to a service center.
Reference. Evacuation will be carried out after detection of problems by a specialist at the expense of the service.
If the breakdown did not occur while driving (the car stopped starting, the “Check Engine” light came on, etc.), then you should proceed in the same way as in the previous case.
There is no need to try to fix something yourself, or to drag the car to the service center with the help of another car and a cable. All this may lead to the dealer refusing to provide warranty repairs. Next, you need to check whether the warranty has expired based on the date or mileage of the car.

Conditions that must be met for the

Timely mandatory maintenance at the services of an official dealer.
It is mandatory to have a service book and a warranty card for inspection or repair.
Compliance with the operating instructions.
No changes were made to the design of the car, factory settings, parameters of electronic units, etc. not at the dealer's service.
Repairs and maintenance were carried out only at the official Lada service center.
Only high-quality gasoline and original consumables were used.

Where to contact?

It is necessary to contact only the official Lada service. After submitting all the necessary documents, you should hand over the car to confirm the damage.

Required documents

The transfer of the vehicle for repair must be accompanied by the presentation of all necessary documentation, namely:

Warranty card.
Service book.
Vehicle Registration Certificate (VTC).
If necessary, you may need a document that confirms the right to own the car provided to the service center.

Important! After handing over the car for service, the owner must be provided with documents confirming acceptance of the car. It should indicate: date, identified breakdowns, etc.

Deadlines

Several factors influence how long the repair will take. Initially, it is of particular importance to establish a deadline for eliminating problems in the contract, in the application, in the work order and other documents. In this case, repairs can last a maximum of 45 days.

If there was no agreement between the parties, then troubleshooting should be carried out as soon as possible. The service may issue a document to extend the vehicle repair time due to a lack of spare parts or others. Delaying repairs due to the listed reasons is considered illegal (Part 1, Article 20 of the Law).

The video below explains how to use the car warranty repair service:

What are the signs of a problem?

Oil filter Lada Granta 8 valve

The primary factors that make it possible to diagnose a malfunction of the hinge mechanism include the following:

the occurrence of extraneous noise coming from a specific wheel in motion;
wheel runout or manifestation of vibrational nature of rotation;
sounds resembling grinding, as well as wheel play.

If such faults are present in your car, the front wheel bearing needs to be replaced.

How to replace a bearing in a Lada Grant?

Replacing the rear wheel bearing will require the following tools:

a special puller designed for hubs;
chisels paired with a hammer;
puller for removing retaining rings;
“30” size heads;
vice;
a device that allows you to press out and reinstall the bearing;
flat-profile screwdriver.

Remove the decorative protective cap from the rear wheel of the Lada Granta.
Set the transmission lever to the position corresponding to 1st gear.
We put stops on the front wheels to prevent spontaneous rolling.
Loosen the nut that secures the hub itself. We use an extended wrench. We also “loose” the wheel bolts.
Using a jack, we hang up the side of the rear of the car from which the rear wheel bearing is supposed to be replaced.
We remove the wheel and dismantle the drum belonging to the brake unit of the LADA Granta car.
We “defeat” the hub nut and remove the thrust ring.
Armed with a puller, with special care we press the hub from its seat on the axle.
We clamp the removed hub using a vice. Don't forget to remove the retaining ring (with a puller).
Now we press the bearing. We clean the inner hub cavity with a brush.
We press in the new bearing and correctly fix the retaining ring. We control the correct fit of the element in the internal cavity of the hub in order to avoid distortion.
We install the hub. It is also a good idea to clean the brake assembly components from accumulated dirt and rust. Here we use a metal brush with soft bristles.
We return the drum to its place and put on the wheel.
We tighten the wheel fasteners and lower the hanging side of the car until the wheel touches the ground.
Tighten the central nut. We put on a decorative cap.
We tighten the wheel fasteners and start the LADA Granta engine. While moving, we check the quality of work. There should be no sound effects characteristic of a faulty bearing. If there are none, then the rear wheel bearing is replaced correctly.

Method number 2

How to check the rear wheel bearing and the front one? It is not necessary to look for a flat area for this. You can put your car on a lift. Next, you should grab the top and bottom of the tire with your hands and shake it a little in a horizontal or vertical plane. Any backlash is excluded. If you see that the wheel is wobbling with a gap, it means that the wheel bearing has become unusable. Note that a slight play is allowed on the rear wheels. But its magnitude barely exceeds hundredths of a degree. On the front axle, play is not allowed at all.

Replacing the front wheel hub bearing of Lada Granta

Jack or ditch lift
Stand - 2 pcs.
Wheel key
Medium flat screwdriver
Hammer medium
Kerner
Driver for socket attachment
10mm wrench attachment
19mm wrench attachment
30mm wrench attachment
Torx wrench attachment E12
Torx wrench attachment E14
7 mm straight box spanner
17 mm straight box spanner
Punch
Bolt M12×1.25 mm - 2 pcs.
Bench vice
Chisel
Double jaw puller
Cup puller
Circlip Pliers
Metal brush
Needle file

Grease "CV joint-4"
Rags
Wheel bearing - 2 pcs.

Replace the bearing when it fails. There are two ways to replace a bearing. The first is by removing the steering knuckle assembly, the second is without removing it from the car. The operations for replacing the wheel bearings of the left and right wheels are similar. Carry out the work on an inspection ditch or overpass.

1. Apply the parking brake, raise the front of the vehicle using jacks or a trench lift, and place it on stands.

Symptoms of failure

This is where the most interesting thing is - how to determine a malfunction; there are several hundred percent methods.

1) “Dry” crunch . When a wheel bearing fails, a crunching sound appears when driving. These are spherical elements rolling. They broke the clip they were in and are now not evenly distributed. You won’t confuse this sound with anything else; believe me, this sound is perfectly audible in the cabin. This is the very first symptom - as soon as such a sound appears, we immediately go to the service station.

2) Vibration . If the bearing is already well worn, then vibration should appear in both the steering wheel and the body. This suggests that the spherical elements have already worn out the bearing race well, a little more and a “wedge” may occur. We change it urgently.

Method number 3

In this case, we will need to apply emergency driving skills. The advantage of this method is that we do not need to look for a long stretch of road and accelerate the car to high speeds. But the evenness of the coating is also important. So how do you check a wheel bearing? We accelerate the car to 20-30 kilometers per hour and begin to sharply turn the steering wheel left and right. This way we will check how much the car body rolls. The skid should increase if the wheel bearing is faulty. All this will be accompanied by a characteristic hum. On turns it intensifies significantly.

Also, in this way we can determine which side the element is faulty on. When turning right, the load goes to the left bearing (since the body moves in the opposite direction). But you can find out whether it is a rear element or a front one only on a lift.

List of online stores providing goods (Moscow, St. Petersburg, Kyiv region)

№	Name	Address
1.	"Autopasker"	https://avtopasker.ru/
2.	"TopDetail"	https://topdetal.ru/
3.	"Close"	https://spb.blizko.ru/
4.	"Avtosklad"	https://www.avtostore.spb.ru/
5.	"Almaz-Auto"	https://almaz-auto.com.ua/
6.	"Doka-Market"	https://doka-market.prom.ua/

The device of the hub on the Lada Grant

rounded fist;
external and internal dirt-reflective metal rings;
front roller bearings;
hub;
washer;
hub nut;
retaining ring, plug.

Rear hub device

hub mechanism axis;
metal ball bearing;
mud ring;
retaining ring;
washer;
screw;
sealing ring;
rubber boot;
hub cover.

Resource for replacing hub mechanism elements

The average service life of wheel joints is 80 – 85 thousand km. The indicator is average, as it depends on the following factors:

quality of workmanship of the part;
frequency of operation of the technical device;
driving style;
quality of road surface;
aggressive environment;
high operating temperatures;
compliance with technical inspection intervals.

Signs that a hub needs to be replaced

the appearance of uncharacteristic noise during wheel rotation;
wheel runout in the steering column;
vibrations at different speeds. Sometimes there is vibration at a certain speed;
metallic grinding noise as the wheel rotates;
front wheel hub play.

Diagnostics of the hub mechanism

We place the car on a level platform, squeeze the parking brake if we are checking the front row. For the rear, we install wheel chocks.
Let's jack up the front (rear) part.
We turn the car wheel and carry out troubleshooting.
We shake the wheel up and down with our hands. In good condition there should be no play. Otherwise, we dismantle and replace worn elements.

How to extend the life of a part

Correctly selected sizes of bearings NSK, NTN, SKF or any other brand, high quality metal and correct operation of the part are the most important criteria for preventing rapid wear. Wheel bearing life can be extended in the following ways:

follow the installation instructions;
regularly check the hub for cracks and damage;
drive carefully, avoiding additional loads;
Buy only high-quality bearings and related materials.

The wheel bearing will last much longer if you follow the operating rules and use a part made of high-quality metal. In addition, the installation of the part must be carried out by a specialist - this also affects the service life of the part. You can buy reliable and durable wheel bearings at Europodship M. To place an order, leave a request on our website.

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