AvtoVAZ is a major automobile manufacturer in Russia. In recent years, the company has been consistently ahead of its competitors. Specializes in the production of budget vehicles. Customers have access to the official website, which allows them to view the model range, promotions, and list of dealers. News and test drives are published regularly. If publicly available information does not help resolve your issues, use the contact center. The automaker has provided several communication methods. For example, there is a hotline and a virtual reception on the website. Regardless of the method of sending the request, the problem will be reviewed in a timely manner by competent specialists.
How to write a complaint?
Will car owners be able to leave a complaint about the quality of AvtoVAZ “products”, complaints regarding the work of dealers and service departments?
To report their complaints, customers can:
- Call the hotline.
- Fill out the feedback form.
- Write a comment on social media networks.
Make sure that the claims are supported by video, photographic materials, and contain correct, truthful information about the applicant and the reasons.
How to send a message to AvtoVAZ support
To send a request, open the “Ask a Question” section on the company’s website. A page will appear asking you to provide your personal information. Write your full name, mailbox address, and region of residence. Also provide a detailed description of the problem and select an issue category from the list provided. Solve the captcha by checking the box next to “I’m not a robot.” Make sure that the request is filled out correctly - otherwise the likelihood of receiving a response is reduced. Click the “Submit Question” button and wait for the consultant to respond. According to internal regulations, requests are processed within 24 hours. The response is sent by e-mail.
My Lada Granta
Who should you call if a warranty incident occurred with your Lada car, which is under warranty, and you would like to carry out free warranty repairs, but the dealer refuses to do this under some pretext? Or, what should you do and who should you contact if you were not provided with warranty service for your car during maintenance at the dealer, were not provided with it in full, or, even worse, are required to pay for it? Who should you complain to about your official VAZ dealer?
By the way, it is for such cases that there is an AvtoVAZ Hotline. Here, ideally, they will listen to you carefully, tell you what you can do at the moment, and help you deal with the current situation.
Russians can safely call without worrying about being charged money for it: the call is free.
I would like to believe that you will never need this LADA customer line phone number. However, just in case, record it on your smartphone. Good luck with your daily use!
4 comments:
Technical Director of the Samara-auto service department Yu.A. Lesnykh Claim
Hello, I’m Rosalia, my husband and sister bought a Lada Granda Liftback car on October 28, the owner under the contract is Derksen Rosalia Ramazanovna, we bought the car by paying 210 thousand in cash + 60 thousand via tradein, we left our car, the rest was taken out on credit (I won’t go into details like everyone else it started out well and all the employees were friendly, and then when for some reason we weren’t happy with the conditions, there was a lot of pressure, a crush of emotions and different tricks for selling discounts) and by the way, we have a manager, Anton, sitting in the center of the entrance to the salon. Yes, they still found the conditions after many hours of pressure, in principle they wanted to leave the showroom, but I liked the car, I was happy with it, so I stayed and agreed to their conditions, but as it turned out, it was in vain after signing the conditions change in an instant. I’m not happy with the fact that when we picked up the car at closing time, the car didn’t have an alarm installed. Anton said and wrote a receipt that the alarm system needs to be additionally installed, that it was paid for by us in the amount of 12 thousand rubles, and in front of witnesses, and this is my husband, the Manager said that the alarm system has auto start and kickback and that the installer himself will call us and invite us. As a result, a week passed, I started calling myself, well done, who answered the phone, the girls are very friendly, kind, low bow to them., As a result, the call center answered me that our manager was on vacation))))) as a result, after 5 days the installer called and invited me to install the alarm system , telling me: that Anton informed you about the alarm package. I said yes, but asked him to announce it to me over the phone, and he told me about an empty key fob without autostart and feedback, and if we want it, it’s for a fee, but he didn’t tell me the exact amount, strangely yes. I did not agree to such an installation, in response, the installer told me that Anton only said about the empty key fob, in response, I will call my husband))) the installer said, let me call myself, but the husband was angry, of course, the husband refused such an installation ((((( (you also need to sing the wheels to your ears, we’ll give you winter figs with oil, it’s a scam, if you’re throwing away such chips, then keep your words and donate and install alarms as promised. And so they signed a contract to their ears, but it turned out they bought a pig in a poke ((((( ((((((Have a conscience and respect for your clients, ordinary people like you! I returned the money for the alarm after a 3-week trial, thank you. But I want to contact you as a client of this salon and so that this doesn’t happen to more than one of your clients After all, buying a car is a holiday, a joy, thank you for the car, but the salon manager is completely negative, and so is the salon, since the manager is the face of your company. 1) sell normally, don’t rush around with words about gifts, discounts and packages that disappear at the moment of signing; they disappear in words like the wind 2 ) review the sales system, that is, how your junior managers sell them, tricks, working with objections, threats, talking to managers, etc. 3) I still want the managers of your company to be polite and not lower the status of your company, but on the contrary, they are the face of your company and its representatives
Story
The history of the USSR automobile industry occurred in the 60s, at the height of the automobile boom in Europe. Construction of the new plant began in 1966. Design and all further work were carried out with the participation of Italian specialists from the Fiat concern. The first cars rolled off the assembly line in the spring of 1970. By the beginning of the 90s, the production capacity of the plant allowed it to produce more than 700 thousand cars.
A new stage in development starts in 2007, after the sale of a blocking “package” of shares to the French concern Renault. Despite the crisis of 2008-2009, the company managed to stay afloat thanks to funding from the state. The development strategy was revised in 2014-2016, at the time of the transfer of more than 50% of the shares to the Renault group. Over the next few years, AvtoVAZ offers the market a number of the latest models developed jointly with the French (Vesta, Xray, Granta and others).
Operating mode
The call center is open 24 hours a day, so if you encounter any problem or conflict situation, be sure to notify the technical support staff about it.
To support customers of the largest domestic auto giant, the AvtoVAZ (Lada) hotline operates. Consultants will be happy to help you resolve any issue that may arise.
Lada hotline number:
8
Calls to this AvtoVAZ (Lada) hotline in Russia are accepted around the clock and are absolutely free, provided you are in the Russian Federation.
- Delimobil hotline – phone, mail, chats, office addresses
The AvtoVAZ support service provides consultations on the sale and service of cars throughout Russia, helps resolve any technical issues regarding your car, and also accepts complaints and requests regarding the work of the company’s dealer network.
- Official website: https://www.lada.ru
- Official dealers: https://www.lada.ru/cars/dealers.html
- Write to the company: https://www.lada.ru/feedback/
A Lada hotline has been organized for customers by the largest car manufacturer in Russia and Eastern Europe. You can express your opinion or ask a question that interests you.
Lada hotline number:
8
AvtoVAZ specialists provide advice on the sale and service of Lada cars throughout the country, help resolve technical issues, and also accept complaints and suggestions regarding the operation of the company’s dealer network.
Calls from all landline and mobile phones from any region of the Russian Federation will be absolutely free. Lada support service provides professional advice on all services provided.
- Official website: https://www.lada.ru
- Official dealers: https://www.lada.ru/cars/dealers.html
- Write to the company: https://www.lada.ru/feedback/
Noticed a mistake? Is your phone number not current? Let us know and we will fix everything as soon as possible.
Show number Add comment
An individual can ask a question, express his own opinion, or get advice from the managers of AvtoVAZ JSC. For this purpose, a hotline and a number of other feedback methods are provided. Employee response is up to 24 hours, contacts are not for claims under the Law “On the Protection of Consumer Rights”.
Content
Purpose of the contact center
The contact and information center is designed to resolve any issues affecting the activities of the manufacturer:
- Dealer addresses;
- Warranty service rules;
- Profitable offer;
- Problems with the work of technical centers;
- Carrying out a test drive.
Contact center employees provide information consultations on issues related to the company's work. Appeals not related to the activities of AvtoVAZ will not be considered.
Other methods of communication
The official website is not the main means of exchanging information in the electronic field. The plant, as a manufacturer of equipment oriented to the Russian market, is actively promoting its products through social networks:
- VKontakte - https://vk.com/lada.
- Odnoklassniki - https://www.ok.ru/lada.
- Facebook - https://www.facebook.com/LADA.
- Instagram - https://www.instagram.com/allnewlada.
- Twitter - https://twitter.com/LADA_Russia.
- YouTube - https://www.youtube.com/lada.
Therefore, in popular social networks in Russia. networks, the support service allows users to view the latest news, ask questions, etc.
What is the AvtoVAZ hotline number?
The hotline remains the leader in terms of the number of calls left. Clients can call the main office in Tolyatti and clarify the necessary information using a single reference number.
To a number with code 8800, calls in Russia are free from all mobile and landline devices.
About company
AvtoVAZ is the largest automobile manufacturer in Russia. The company has been a leader for several years now, concentrating its main product in the budget car segment. In total, the country produces more than 1,500,000 cars, of which 500,000 cars are produced on the AvtoVAZ assembly line.
Therefore, it still remains the largest in the country and the nearby CIS in terms of the number of passenger vehicles produced. To establish communication with clients, a hotline is required.
Support
AvtoVAZ hotline | “LADA” – Toll-free support phone number 8800 – How to call AvtoVAZ (LADA)
Contact AvtoVAZ customer support and roadside assistance | "LADA" at the numbers below.
Single toll-free hotline number “LADA”:
Free calls from mobile and landline phones throughout Russia.
How to call AvtoVAZ for free | "LADA"?
To connect with an employee of the AvtoVAZ hotline | “LADA” just call the company’s call center from any landline or mobile phone in Russia. All calls to the number are completely free. The automaker's support operator will answer your call as quickly as possible.
The call center accepts any requests from existing and potential clients. Questions about the model range and trim levels, complaints about official dealers and the quality of service, complaints about the quality of cars and breakdowns, questions about operation, loans and special offers and much more. If your question is related to dealer service, please contact your official AvtoVAZ dealer directly | "LADA".
Online customer support and feedback
In addition to the telephone customer support service, AvtoVAZ | "LADA" works with requests, suggestions and complaints through the feedback form located on the official website of the automaker. You can also request a call back there.
The feedback system will allow you to ask a question, send a proposal, express an opinion and receive a competent response from an AVTOVAZ technical support specialist. Please note that the feedback system on the official website is not provided for submitting claims. A request registration number will be sent to the specified e-mail address. Within 24 hours on business days you will receive a response to your letter from the LADA support service.
AvtoVAZ customer service | "LADA" has groups in the most popular social media in Russia. Subscribe to communities and you can always contact AvtoVAZ directly with questions, complaints and suggestions. Official groups on VKontakte, Instagram and Facebook.
Official video channel "AvtoVAZ" | “LADA” YouTube is constantly updated with interesting videos from the life of the company and the “LADA Sport” division.
Cities of Russia in which it provides its
The LADA hotline operates for private and corporate clients in the following cities of Russia: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov, Krasnodar, Tolyatti, Izhevsk, Ulyanovsk, Barnaul, Vladivostok, Yaroslavl, Irkutsk, Tyumen, Makhachkala, Khabarovsk, Novokuznetsk, Orenburg, Kemerovo, Ryazan, Tomsk, Astrakhan, Penza, Naberezhnye Chelny, Lipetsk, Tula, Kirov, Cheboksary, Kaliningrad , Bryansk, Kursk, Ivanovo, Magnitogorsk, Ulan-Ude, Tver, Stavropol, Nizhny Tagil, Belgorod, Arkhangelsk, Vladimir, Sochi, Kurgan, Smolensk, Kaluga, Chita, Orel, Volzhsky, Cherepovets, Vladikavkaz, Murmansk, Surgut, Vologda, Saransk, Tambov, Sterlitamak, Grozny, Yakutsk, Kostroma, Komsomolsk-on-Amur, Petrozavodsk, Taganrog, Nizhnevartovsk, Yoshkar-Ola, Bratsk, Novorossiysk, Dzerzhinsk, Mines, Nalchik, Orsk, Syktyvkar, Nizhnekamsk, Angarsk, Stary Oskol, Velikiy Novgorod, Balashikha, Blagoveshchensk, Prokopyevsk, Biysk, Khimki, Pskov, Engels, Rybinsk, Balakovo, Severodvinsk, Armavir, Podolsk, Korolev, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Syzran, Norilsk, Zlatoust, Kamensk-Uralsky, Mytishchi, Lyubertsy, Volgodonsk, Novocherkassk, Abakan, Nakhodka, Ussuriysk, Berezniki, Salavat, Elektrostal, Miass, Rubtsovsk, Almetyevsk, Kovrov, Kolomna, Maykop, Pyatigorsk, Odintsovo, Kolpino, Kopeysk, Khasavyurt, Zheleznodorozhny, Novomoskovsk, Kislovodsk, Serpukhov, Pervouralsk, Novocheboksarsk, Nefteyugansk, Dimitrovgrad, Neftekamsk, Cherkessk, Orekhovo-Zuevo, Derbent, Kamyshin, Nevinnomyssk, Krasnogorsk, Murom, Bataysk, Novoshakhtinsk, Sergiev Posad, Noyabrsk, Shchelkovo, Kyzyl, Oktyabrsky, Achinsk, Seversk, Novokuybyshevsk, Yelets, Arzamas, Obninsk, New Urengoy, Kaspiysk, Elista, Pushkino, Zhukovsky, Artyom, Mezhdurechensk, Leninsk-Kuznetsky, Sarapul, Essentuki, Votkinsk, Noginsk, Tobolsk, Ukhta, Serov, Velikiye Luki, Michurinsk, Kiselevsk, Novotroitsk, Zelenodolsk, Berdsk, Solikamsk, Ramenskoye, Domodedovo , Magadan, Glazov, Kamensk-Shakhtinsky, Zheleznogorsk, Kansk, Nazran, Pushkin, Gatchina, Sarov, Voskresensk, Dolgoprudny, Bugulma, Kuznetsk, Gubkin, Kineshma, Yeisk and Reutov. The geographic presence of official dealers of the Japanese automaker in Russia is constantly expanding; check the official website for updates.
LADA customer support and help desk (for owners of all cars officially sold in Russia: Granta, Vesta, Niva, XRAY, Largus, as well as discontinued Priora and Kalina) works for you around the clock and seven days a week. All conversations between clients and hotline operators are recorded to monitor the quality of service.
Customer service and technical support are available free of charge, seven days a week, 24/7. You can call the 24-hour number 8800 from a mobile or landline phone only when you are in Russia.
Please note that due to restrictions caused by measures to prevent the spread of coronavirus, the workload of contact lines in August 2022 still remains at an increased level, which is why clients from Moscow and the regions often cannot reach call center employees on urgent and emergency issues and complaints. Contact center operating hours may be subject to change or reduction.
To directly contact and speak with a support operator, call the multi-channel direct hotline number 8800 free of charge (for calls from mobile and landline numbers in the Russian Federation). Report fraud or order a certificate of income, complain about service, acquiring - specialists from the customer service department will help you. How to reach a helpline call center dispatcher from abroad (USA, Germany, Turkey, Spain, Egypt, Greece, Czech Republic, Bulgaria, UAE, Cyprus, Ukraine)? Abroad, call the duty information center at the international Moscow phone number from abroad and in roaming. It works for you day and night. At night, operators usually respond faster due to the less busy hotline.
